Privacy Policy for Rock Canyon Landscape

Rock Canyon Landscape ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, protect, and share personal information when you interact with our website (https://www.rockcanyonlandscapeutah.com), request an estimate, communicate with us by email, phone, or SMS, and use any related forms, scheduling tools, or customer communication platforms we make available. By using our website or services, you agree to this Policy.

1) Information We Collect

A. Personal & Contact Information (you provide)

• Name
• Email address
• Phone number
• Property address or service address, if provided
• Project details, preferences, and other information you submit through our forms or during consultations

B. Project & Service Information

• Information about the landscaping, hardscaping, irrigation, outdoor living, or related services you request
• Photos, measurements, design preferences, budget ranges, and scheduling details you provide
• Estimate requests, proposal information, service selections, and job-related notes

C. Communications Data

• Records of emails, phone calls, SMS/text messages, voicemails, and other communications with us
• Appointment confirmations, reminders, customer support inquiries, and follow-up communications

D. Technical & Usage Data (automatic)

• IP address
• Device and browser type
• Operating system and language
• Pages viewed, referring URLs, and basic site interaction data
• Cookies, pixels, analytics tags, and similar technologies (see Section 8)

E. Payment Data (if applicable)

• Payment-related information processed by third-party payment processors
• We do not store full payment card numbers on our own servers

F. Social / Third-Party Interactions (optional)

• Public profile information or engagement data if you interact with us through third-party platforms such as Google, Meta, Instagram, or similar services

G. Optional Reviews, Testimonials & Feedback

• Information you submit in reviews, feedback forms, or testimonial requests

2) When We Collect Information

We may collect information when:

• You fill out a contact form, request a free estimate, or otherwise inquire about services
• You communicate with us by email, phone, or SMS/text message
• You schedule or request consultations, walkthroughs, or appointments
• You interact with our website, ads, emails, social profiles, or embedded tools
• You provide project information, photos, addresses, or other details needed for an estimate or service

3) How We Use Information

We may use collected information to:

• Provide, operate, and improve our website and services
• Respond to estimate requests and customer inquiries
• Schedule consultations, site visits, installations, and follow-up communications
• Prepare proposals, coordinate projects, and deliver requested services
• Communicate regarding appointments, project updates, reminders, support, and service-related notices
• Send marketing or promotional messages only where permitted and, where required, with your consent
• Maintain internal records, troubleshoot issues, and improve user experience
• Protect our rights, prevent misuse, and comply with legal obligations

Where applicable, legal bases for processing may include consent, contract performance, legitimate interests, and legal obligations.

4) How We Protect Information

We use reasonable safeguards designed to protect your information, including:

• Encrypted website connections (HTTPS/TLS) where applicable
• Access controls and reasonable administrative safeguards
• Use of reputable hosting, communication, and service providers
• Reasonable efforts to limit access to information to those who need it

No method of transmission over the internet or method of storage is 100% secure. By using our website or services, you acknowledge this risk.

5) Sharing & Disclosures

We do not sell personal information. We may share information only as reasonably necessary to operate our business and provide services, including with:

• Website hosting and technology providers
• CRM, scheduling, messaging, and communication platform providers
• Email, SMS, phone, and call-routing service providers
• Analytics, advertising, and lead-tracking providers, where applicable
• Payment processors, where applicable
• Employees, contractors, subcontractors, or service partners who need the information to support estimates, scheduling, project coordination, customer service, or service delivery
• Government authorities, legal counsel, or other parties where required by law or where reasonably necessary to protect rights, safety, and security
• Successors or counterparties in the event of a merger, acquisition, restructuring, or asset transfer

We expect service providers to use information only as needed to perform services for us and to safeguard it appropriately.

6) CRM, Scheduling & Messaging Platform Privacy

Rock Canyon Landscape may use third-party CRM, scheduling, call management, email, and messaging tools to help manage estimate requests, customer communications, appointments, job notes, and follow-up workflows.

Information processed through these tools may include:

• Your name, phone number, email address, and address information
• Appointment details and service requests
• Communication history and message delivery status
• Notes related to your estimate, consultation, or project
• Files, photos, or other information you choose to provide

These platforms are used to support our business operations and customer communications. Their access to information is limited to the functions they perform on our behalf.

7) SMS / A2P Messaging

By providing your phone number, you consent to receive relevant SMS/MMS communications from Rock Canyon Landscape, such as estimate follow-ups, appointment reminders, service updates, project-related communications, and customer support messages. Promotional or marketing text messages will be sent only where you have provided the necessary consent.

We do not share mobile numbers or SMS opt-in consent with third parties or affiliates for their own marketing purposes. Information may be shared with messaging providers only as needed to deliver text messages and support related services.

You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us directly at rockcanyonlandscape@gmail.com or (801) 874-6029. Message and data rates may apply. Message frequency may vary.

8) Cookies & Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

• Remember preferences and support website functionality
• Measure website usage and performance
• Understand how visitors interact with the site
• Support advertising, remarketing, or lead attribution where applicable

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

9) Data Retention

We retain personal information only for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. We may delete, anonymize, or aggregate information when it is no longer needed.

10) International Transfers

If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate. Those jurisdictions may have data protection laws different from those in your location.

11) Your Privacy Choices & Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal exceptions
• Opt out of marketing communications
• Request information about certain data practices, where applicable

To make a privacy request, contact us at rockcanyonlandscape@gmail.com. We may request information needed to verify your identity before processing your request.

12) Data Deletion Requests

To request deletion of your personal information, email rockcanyonlandscape@gmail.com with the subject line "Data Deletion Request" and include enough information for us to identify your records. We may request verification before completing the request.

13) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

14) Third-Party Sites & Services

Our website may contain links to third-party websites, tools, or services. Their privacy practices are governed by their own policies, and we are not responsible for their content, security, or privacy practices.

15) Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date reflects the latest changes. Continued use of our website or services after changes are posted means you accept the updated Policy.

16) Contact Us

Rock Canyon Landscape
Website: https://www.rockcanyonlandscapeutah.com
Email: info@rockcanyonlandscape.com
Phone: (801) 874-6029
Business Address: Payson, Utah 84651